Learning and Assessment Kit-SITHACS016 Provide accommodation reception services TLI Core units FNSINC311 Work together

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPCM402 Develop a soil health and plant nutrition program AHCIRG507 Audit irrigation systems AHCSOL401 Sample soils and interpret results AHCTRF506 Manage sports turf renovation programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCCCS009 Facilitate responsible behaviour CHCPRT009 Provide primary residential care CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPTD304 Apply problem solving techniques to 3D printing maintenance and operation BSBIPR401 Use and respect copyright ICPPTD301 Manipulate 3D files in preparation for 3D printing ICPPTD302 Set up and produce 3D prints ICPPTD303 Set up and produce 3D scans * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCCWP2001 Handle waterproofing materials CPCCWP2002 Use waterproofing tools and equipment CPCCWP2004 Prepare surfaces for waterproofing application CPCCWP3001 Apply waterproofing process to below-ground level wet areas CPCCWP3002 Apply waterproofing process to internal wet areas CPCCWP3003 Apply waterproofing process to above-ground external wet areas CPCCWP3004 Apply waterproofing remedial processes CPCCWP3005 Assess construction waterproofing process Elective units CPCCCA3012 Frame and fit wet area fixtures CPCCCM2002 Carry out hand excavation CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITHACS016 Provide accommodation reception services TLI Core units FNSINC311 Work togetherOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to