Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Certificate IV Core units AURAEA002 Follow environmental

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

Core units ICTPMG610 Develop a project management plan ICTPMG611 Prepare a detailed design brief ICTSUS601 Integrate sustainability in ICT planning and design project ICTTEN611 Produce an ICT network architecture design Elective units BSBDES601 Manage design realisation ICTNWK502 Implement secure encryption technologies ICTNWK503 Install and maintain valid authentication processes ICTNWK509 Design and implement a security perimeter for ICT networks BSBWHS501 Ensure a safe workplace BSBDES602 Research global design trends * We can develop additional elective units that are not listed on request (Please contact us for further information)

panelling and moulding CPCCCA3025 Read and interpret plans

weeds and diseases AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM308 Identify and select plants AHCPGD309 Perform specialist amenity pruning AHCPMG301 Control weeds AHCPMG302 Control plant pests

clean and handle optical fibre cable and connectors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Certificate IV Core units AURAEA002 Follow environmentalOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to