Unit Knowledge Guide-MSS403085 Ensure process improvements are sustained Pre-Order Units of competency RIIWHS201D Work

Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIICOM201D Communicate in the workplace If you require RPL Kits with comprehensive benchmarking

Units of competency BSBWHS432X Contribute to organisational mental health response in the context of disruptive events If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits BSBAUD514 Interpret compliance requirements BSBAUD515 Evaluate and review compliance BSBCMM511 Communicate with influence BSBLDR522 Manage people performance BSBPEF502 Develop and use emotional intelligence BSBSTR501 Establish innovative work environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-MSS403085 Ensure process improvements are sustained Pre-Order Units of competency RIIWHS201D WorkOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner