Learner Guide-FNSCRD415 Manage overdue customer accounts PSP Units of competency PSPETH003 Promote

Units of competency PSPETH003 Promote the values and ethos of public service PSPLEG003 Promote compliance with legislation in the public sector PSPGEN047 Promote diversity PSPGEN054 Use complex workplace communication strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

personal effects and items to maintain security CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security CPPSEC2111 Apply security procedures to manage intoxicated persons CPPSEC2112 Apply security procedures to remove persons from premises CPPSEC2113 Escort and protect persons and valuables HLTAID011 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

electrical apparatus and circuits UEEEL0069 Select and arrange equipment for special LV electrical installations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCNSY206 Care for nursery plants AHCPCM204 Recognise plants AHCWHS201 Participate in work health and safety processes Elective units AHCCHM201 Apply chemicals under supervision AHCIRG221 Assist with pressurised irrigation operations AHCNSY205 Pot up plants AHCNSY208 Maintain indoor plants AHCPGD202 Prepare and maintain plant displays SIRRINV001 Receive and handle retail stock SIRXIND002 Organise and maintain the store environment SIRXSLS001 Sell to the retail customer AHCBIO203 Inspect and clean machinery

An assessment tool is comprised of a number of components which ensure assessment is conducted in a manner that is fair

Learner Guide-FNSCRD415 Manage overdue customer accounts PSP Units of competency PSPETH003 PromoteOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce