Self-Study Guide-AURVTG008 Cut and process vehicle and machinery flat laminated glass PUA Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

procedures and programs Elective units BSBHRM529 Coordinate separation and termination processes Group A BSBWHS521 Ensure a safe workplace for a work area Group A BSBCMM511 Communicate with influence Group B BSBCRT511 Develop critical thinking in others Group B BSBPEF501 Manage personal and professional development Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBHRM521 Facilitate performance development processes BSBHRM522 Manage employee and industrial relations BSBHRM523 Coordinate the learning and development of teams and individuals BSBHRM524 Coordinate workforce plan implementation BSBHRM527 Coordinate human resource functions and processes BSBOPS504 Manage business risk BSBWHS411 Implement and monitor WHS policies

service and maintain air conditioning systems UEERA0052 Install

Core units AHCLSK217 Apply animal welfare principles to handling and husbandry of livestock AHCSHG201 Crutch sheep AHCSHG203 Shear sheep to novice level AHCSHG205 Grind combs and cutters for machine shearing AHCSHG206 Prepare handpiece and downtube for machine shearing AHCSHG210 Undertake basic shearing and crutching AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices AHCWHS201 Participate in work health and safety processes If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-AURVTG008 Cut and process vehicle and machinery flat laminated glass PUA Core units BSBCUE203 Conduct customerOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the