Learner Guide-TLII5018 Manage customer service Advanced Diploma Core units BSBCUS401 Coordinate implementation

Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies

policies and procedures in the construction industry MEM15001B Perform basic statistical quality control MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Core units SHBBCCS004 Demonstrate retail skin care products SHBBCCS005 Advise on beauty products and services SHBBMUP009 Design and apply make-up SHBXCCS007 Conduct salon financial transactions SHBXIND003 Comply with organisational requirements within a personal services environment SHBXIND005 Communicate as part of a salon team SHBXWHS003 Apply safe hygiene

assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHCCC018 Prepare food to meet special dietary requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAPYR415 Plan close proximity fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR414 Operate close proximity fireworks displays * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-TLII5018 Manage customer service Advanced Diploma Core units BSBCUS401 Coordinate implementationOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce