Learner Guide-BSBOPS502 Manage business operational plans AMP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

manipulate and output photo images CUAPHI411 Capture images in response to a brief CUAPHI412 Apply photo imaging lighting techniques CUAPPR403 Store and maintain finished creative work CUAWHS312 Apply work health and safety practices Elective units BSBPMG430 Undertake project work BSBCRT411 Apply critical thinking to work practices BSBCRT412 Articulate

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTNWK307 Provide network systems administration ICTNWK308 Determine and action network problems ICTNWK309 Configure and administer network operating systems ICTNWK310 Administer network peripherals ICTNWK311 Install and test network protocols CUADIG201 Maintain interactive content * We can develop additional elective units that are not listed on request (Please contact us for further information)

and procedures in the construction industry Elective units CPCCBL3015 Construct decorative brickwork CPCCBL3017 Carry out tuck pointing and repointing to masonry CPCCCO2013 Carry out concreting to simple forms CPCCCM2009 Carry out basic demolition CPCCBC4003 Select

Core units MSL924005 Process and interpret data MSL934008 Maintain instruments and equipment MSL934009 Apply quality system and continuous improvement processes MSL944002 Maintain laboratory or field workplace safety Elective units MSL953005 Receive and prepare samples for testing MSL924006 Use laboratory application software MSL954007 Obtain representative samples in accordance with sampling plan MSL973021 Conduct field-based acceptance tests for construction materials MSL973022 Conduct laboratory-based acceptance tests for construction materials MSL973025 Perform basic tests MSL974016 Perform physical and mechanical tests MSL974018 Conduct geotechnical site investigations MSL974026 Perform tests to determine the properties of construction materials TAEDEL311 Provide work skill instruction MSL952003 Collect routine site samples BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBOPS502 Manage business operational plans AMP aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce