Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Core units AURAEA002 Follow environmental

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

Self-Study Guide The self-study guide is a tool that can be used to help a student extend their learning

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTCBL333 Install aerial cable for communications applications ICTCBL248 Install and terminate hard-line coaxial cable ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEASS403 Participate in assessment validation If you require RPL Kits with comprehensive benchmarking

health and environment policies and procedures FWPCOT3302 Access and provide timber and wood product information Elective units FWPCOT2255 Store materials FWPCOT2259 Cut materials with a hand-held chainsaw FWPCOT2261 Process orders and prepare for despatch FWPCOT2263 Cross cut materials with a fixed saw FWPCOT3304 Take off material quantities FWPCOT3305 Interpret and quote from manufactured timber product plans FWPCOT4211 Monitor stock control procedures FWPCOT3310 Prepare timber or related products to meet import/export compliance requirements FWPCOT4210 Provide specialised timber product solutions BSBTEC201 Use business software applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Core units AURAEA002 Follow environmentalOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner