Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units AHCWHS401 Maintain work

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAOPS221 Operate and monitor prime movers PMAOPS230 Monitor

Core units VU22584 Develop language learning objectives with support Core Speaking and Listening (3) VU22585 Use beginning language learning strategies with support VU22586 Communicate basic personal details and needs VU22587 Give and respond to basic information and instructions Core Reading and Writing (2) VU22589 Read and write short

Core units FNSCUS516 Record and implement client instructions FNSFPL614 Develop financial plans FNSFPL615 Present and negotiate financial plans FNSFPL616 Implement financial plans FNSFPL621 Comply with ethical and operational guidelines

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units AHCWHS401 Maintain workYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.