Unit Knowledge Guide-CPCCST3003 Split stone manually PUA aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

Core units AHCLSC201 Assist with landscape construction work AHCLSC202 Construct low-profile timber or modular retaining walls AHCLSC203 Install aggregate paths AHCLSC204 Lay paving AHCMOM203 Operate basic machinery and equipment AHCPGD201 Plant trees and shrubs AHCPCM201 Recognise plants AHCWHS201 Participate in work health and safety processes Elective units AHCARB211 Apply treatments to trees AHCCHM201 Apply chemicals under supervision AHCINF203 Maintain properties and structures AHCINF204 Fabricate and repair metal or plastic structures AHCIRG219 Assist with low volume irrigation operations AHCIRG221 Assist with pressurised irrigation operations AHCLSC205 Install tree protection devices If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAID016 Manage first aid services and resources HLTAID014 Provide Advanced First Aid HLTAID015 Provide advanced resuscitation and oxygen therapy HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units FNSACC511 Provide financial and business performance information FNSACC512 Manage budgets and forecasts FNSACC513 Manage budgets and forecasts FNSACC514 Prepare financial reports for corporate entities FNSACC516 Implement and maintain internal control procedures FNSACC517 Provide management accounting information FNSACC408 Work effectively in the accounting and bookkeeping industry BSBITU402 Develop and use complex spreadsheets BSBWOR501 Manage personal work priorities and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CPCCST3003 Split stone manually PUA aggressive or abusive customers SIRXCEG006Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner