Learner Guide-SITHACS016 Provide accommodation reception services SIS procedures and programs BSBWRT411 Write

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM06007 Perform basic incidental heat/quenching

verify and troubleshoot WAN links and IP services ICTNWK543 Install

egg and farinaceous dishes Group B SITHCCC012 Prepare poultry dishes Group B SITHCCC013 Prepare seafood dishes Group B SITHCCC014 Prepare meat dishes Group B SITHCCC018 Prepare food to meet special dietary requirements Group B SITHCCC019 Produce cakes

implement and review quality framework CHCMGT003 Lead the work team BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement BSBRSK501 Manage risk Elective units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCCSM004 Coordinate complex case requirements CHCCSM006 Provide case management supervision CHCMGT005 Facilitate workplace debriefing and support processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITHACS016 Provide accommodation reception services SIS procedures and programs BSBWRT411 WriteOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce